PRIVACY POLICY Last updated: 19.12.2025- We, the FreshFlow team, respect the privacy of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [Insert your domain here, e.g., freshflowbg.com] and use our cleaning services.
- This policy has been prepared in accordance with the requirements of the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679.
- 1. Who We Are (Data Controller)
- The Administrator of personal data is:
- Company Name: ODESOS 77 EOOD
- UIC / BULSTAT: 207984924
- Registered Address: BULGARIA, Plovdiv (4003), Severen District, 20 Alen Mak Str., fl. 1, ap. 1
- Contact Email: odesos.777@gmail.com
- Phone: +359879931441
- 2. What Data We Collect
- We collect only the data necessary for the execution of our services:
- A. Data you provide to us voluntarily:
- Names: So we know how to address you.
- Phone number: To confirm your request and for contact upon arrival at the address.
- Address: To perform the visit for furniture or air conditioning cleaning.
- Email address: To send offers or invoices (if applicable).
- B. Data collected automatically (Cookies): When you visit our site, we may collect technical information through tools such as Google Analytics:
- IP address.
- Device and browser type.
- Site behavior (which pages you view).
- 3. How We Use Your Data
- We process your personal data for the following purposes:
- Service Execution: To visit your address and perform the cleaning.
- Communication: To respond to your inquiries via the contact form or phone.
- Marketing (only with consent): For advertising campaigns on Google/Facebook (remarketing).
- Accounting purposes: Issuing invoices in accordance with Bulgarian legislation.
- 4. Who We Share Your Data With
- We do NOT sell or provide your data to third parties for marketing purposes. Data may be shared only with:
- Hosting Provider: SuperHosting.bg (for website storage).
- Google: For traffic analysis (Google Analytics) and advertising, if you have consented to “cookies”.
- State Authorities: Only if required by law (e.g., NRA/NAP).
- 5. Retention Period
- We keep your data only for as long as necessary:
- Order and invoice data: 5 years (in accordance with accounting laws).
- Email inquiries: Up to 1 year or until the communication is concluded.
- 6. Your Rights
- According to GDPR, you have the right at any time to:
- Request access to the data we store about you.
- Request correction of incorrect data.
- Request deletion (“The Right to be Forgotten”): You can ask us to delete your phone number and name from our database if they are no longer needed for service execution.
- Withdraw your consent for data processing.
- To exercise these rights, please contact us via email at: odesos.777@gmail.com
- 7. Security
- We take all technical measures (SSL certificate, secure passwords) to protect your data from unauthorized access.